❓
Frequently Asked Questions
Are you a trading company or a manufacturer?
We are a factory; all products are manufactured by ourselves, allowing us to provide professional customization services.
What is the warranty period for your machines?
Our warranty is for 1 year. We offer 24-hour online technical support and rapid solutions for any operational needs.
How do you handle after-sales service?
We provide lifelong service for our customers. This includes assistance with replacement parts, technical queries, and machine optimization throughout its lifecycle.
Is my order guaranteed during the warranty period?
Yes, if any non-human-made part failure occurs during the warranty period, we will provide replacement parts free of charge.
Do you test the machines before shipment?
Absolutely. Our technical team adjusts every machine based on customer requests and provides a video showing the running condition before dispatch.
Do you offer international door-to-door service?
Yes, we have overseas door-to-door engineering support available to assist with setup and maintenance if required.